We use personal data to:
- provide secure services,
- improve our customer services and marketing and
- further develop and improve our website.
What personal data does Laser Cut Studio collect?
We only collect data that is absolutely necessary for maintaining our relationship with you and processing your orders.
Information you have provided personally or that can be used to identify you:
- your name and other similar identification data,
- your address, e-mail address and phone number and
- your payment method.
- We do not store or have access to any of your payment information.
- By your consent, we may store your location data, which we use to estimate delivery times.
Data collected when you use our services and data derived from analytics:
- your purchase history, including the products you have ordered and the associated price data,
- delivery details, such as the delivery method you have selected and the delivery address you have provided
- access and browsing data associated with our online storefront and your terminal’s (device’s/browser’s) details, such as the IP address.
How will Laser Cut Studio use my personal data?
We use your personal data to:
- process your orders and deliver the products you have ordered
- maintain your customer relationship
- improve your customer experience
- develop our operations and services
- generate statistics
- produce personalised content and marketing
- prevent misconduct
- provide better customer service.
We will process your personal data in a confidential manner. We will not disclose your data to third party processors. However, we reserves the right to disclose personal data to processors operating in EU member states in cases where this is required in order to process your order. In such cases, we will ensure an adequate level of protection by following the instructions specified in the EU General Data Protection Regulation and by concluding GDPR-compliant agreements with our suppliers.
How does Laser Cut Studio store and protect my personal data?
The data file where your personal data is stored is continuously protected with appropriate technical and organisational measures that prevent both data loss and the misuse of personal data. Your personal data is stored in a safe environment that is inaccessible to the public. Laser Cut Studio Oy stores its customer data in Finland. We maintain a very high level of technical and organisational security across our data centres, processes and online storefront data systems. Our servers are protected against unauthorised access and denial of service attacks.
If we need to transmit your personal data, for example, when you log in or make a payment, we encrypt your personal data using Secure Socket Layer (SSL) technology. What this means in practice is that as long as your web browser supports SSL (https) technology, the communications between your computer and Laser Cut Studio's server is protected by the most widely-adopted encryption method in the world.
Whenever possible, we observe good data protection practices (such as data consolidation and anonymisation) in personal data processing and incorporate them in our data processing planning. We have updated our data processing operations to meet the requirements of the EU General Data Protection Regulation, which came into effect on 25 May 2018.
Who is allowed to process my data?
Only Laser Cut Studio Oy’s internal staff will have access to our customer data.
We use a number of trusted contract partners to whom we may transmit personal data. These partners are contractually bound to the requirements specified in the EU General Data Protection Regulation and other applicable data protection laws.
Our electronic payment process (excluding paying by invoice) is handled by a certified payment service provider, PayTrail. Your payment details are transmitted directly to this company, which will store your personal data for a short period of time for processing your payment and any reimbursement you might require.
Your e-mail address and other personal data necessary for delivery e-mail newsletters may be disclosed to mailchimp, the company responsible for the technical aspects of our newsletter.
How long will Laser Cut Studio store my data?
We are required by law to retain certain types of data for a longer period of time. Some examples are provided below:
- The Accounting Act (Finlex 1336/1997) specifies an extensive retention period for accounting materials regardless of whether they include personal data.
- In order to provide a legitimate and secure online storefront for our clients, we collect and store system log data in accordance with statutory requirements.
- We make sufficient backups of our online storefront’s databases and systems to prevent data loss, to support failure recovery and to ensure data security and service continuity.
Your image files will be automatically removed from our system within 30 days of order delivery.
What are my rights?
As a customer, you have the right to:
receive the details of the personal data we store about you (by written request)
request us to rectify any inaccurate personal data concerning you
notify us, in writing, that you wish to prohibit us from continuing to process your personal data, with the reservation that we will retain the right to process personal data to the extent necessary (for invoicing purposes, for instance).
If your personal data is processed solely based on your consent, you will have the right to withdraw your consent at any time. Please note, that this will not have any bearing in the legality of any processing that has taken place before withdrawing your consent.
If you wish to make a request concerning the exercise of your rights, please contact our customer services. Ifolor reserves the right to ask you to identify yourself appropriately before processing any requests concerning the rights specified above.
If you notice any deficiencies in the processing of your personal data or find it to be unlawful, you will have the right to file a complaint.
How do I change how my information is used?
Laser Cut Studio Oy is committed to providing its customers with opportunities to determine to what extent their data is collected and used.
You can personally determine what kind of personalised marketing we will send you or to completely opt out of marketing communications from us. If you do not wish to receive any marketing communications from us, please contact our customer services. To unsubscribe from our newsletter, simply click on the link provided in any of our newsletter e-mails.
Will my personal data be disclosed to third parties?
We use customer data with third parties for analytical purposes and research as well as for providing personalised content. We may disclose purchase behaviour and browsing data to our partners in order to keep you up to date with products and promotions relevant to you. Whenever possible, the information used for research, analysis and creating personalised content will be anonymised or pseudonymised. Only we can associate your pseudonymised data with your name.
You can limit the scope of personal data disclosed for marketing purposes by contacting our customer services.
If necessary, we will also fulfil requests for personal data by public authorities. Law permitting, we will notify you of any such request.
Does your online store or ordering software make use of analytics services?
Our goal is to provide as user-friendly and streamlined online experience as possible. To achieve this, we use online analytics services that allow us to keep track of the number of visitors to our website, their visit frequency and the devices and software they use to access the website. Ifolor does not use this software to collect personal data or unique IP addresses. Instead, this information is used anonymously and in summary form for statistical purposes and to further develop our website.
You can prohibit us from collecting such information from your visit. Read more about the use of analytics from our web. analytics policy.
In addition to the above, Laser cut studio utilises the Adjust analysis service to track visits to our ordering software. This service helps us to improve our services and optimise them to customer needs. This tracking data is collected anonymously. If you do not wish to collect this kind of tracking data, many browsers include the option to block tracking.